Order / Shipping Policy
Orders are processed and shipped within 3 business days (as long as all items ordered are available - website will notate if an item is backordered. If an order contains a backordered item, that order will ship in-full once all items become available.)
DOMESTIC SHIPPING METHODS:
Two shipping methods are offered; Shipping charges may be estimated at any time by going to the shopping cart page and entering your State & zip code (near the bottom of the page).
1. First Class U.S.P.S. Shipping (ONLY AVAILABLE for orders weighing 13 oz or LESS - per U.S.P.S. guidelines). - once shipped, order delivers within
3-7 business days depending on destination.
2. Priority U.S.P.S. Shipping - once shipped, delivers within 2-3
business days depending on destination.
SHIPPING CONFIRMATION EMAIL:
At time of shipment, a shipment confirmation email is sent to the email address associated with the order and includes a U.S.P.S. Delivery Confirmation tracking number. Your tracking number may be tracked at:
1. First Class shipping starts at $4.17 and increases based solely on
total weight of items ordered.
2. Priority shipping starts at $7.20 and increases depending on weight
and ship-to zip code.
*Any orders weighing over 13 oz. must be shipped via Priority mail due to U.S.P.S. regulations.
*Base costs subject to change.
UNION28 is currently offering FREE SHIPPING on orders of $60 or more.
(This offer valid only for orders shipped within the U.S.) If the merchandise total (after discounts but before tax and/or shipping charges) is equal to or greater than $60, free shipping will automatically be calculated at check-out. No code or coupon is needed for this offer.
Please note: If any portion of an order which qualified for free shipping (and was therefore shipped at no charge) is returned, dropping the order total below $60, the customer will incur and be responsible for payment of the original shipment costs. (Shipment costs are based on total order weight and method of shipment, ie. First Class, Priority, etc.) The original shipping cost will be deducted from the amount refunded for the returned items which drop the original order below $60.
We accept the following methods of payment on our secure payment page: Visa, MasterCard, American Express, Discover & PayPal. Payment is processed at time of order. You will receive an order confirmation email when your order is submitted as well as a shipment confirmation email upon shipment of your order.
When applicable, discount codes may be entered just under the checkout button on the shopping cart page. Discount codes are valid only when entered on the website before an order is submitted. Please finalize and submit your order only after you have entered a discount code you wish to use.
If a package is deemed "undeliverable" and is returned to UNION28 by the postal service, the customer will be responsible for the cost of reshipment. UNION28 is not responsible for packages delivered incorrectly or lost due to incorrect shipping information or an "undeliverable" shipping address provided by a customer; however, we will do our best to assist you if at all possible.
UNION28 is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, UNION28 will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
1. Lost or Damaged Items:
UNION28 is not responsible for lost or damaged items that are
shipped to international addresses (which is any address outside the
50 United States) unless it is registered.
Any additional charges or duties incurred upon a shipment leaving the
U.S. and entering another country will be the responsibility of the
3. Shipping Options:
International First Class mail - delivery time varies depending on
destination and international customs. Packages normally arrive
within 3-6 weeks of order shipment.
International Priority mail - delivery time is normally within 10-15
business days, though time may vary some depending on
4. Delivery Confirmation Tracking Number:
International shipments do not contain a Delivery Confirmation tracking
number. Union28 is not responsible for shipments being delivered
outside the 50 United States of America unless the shipment is registered at
an additional fee of $12.50.
5. Registering Your International Shipment:
Registering your International Shipment will generate a Delivery
Confirmation Tracking Number for your shipment - if your order is not
delivered within 6 weeks from time of shipment, Union28 will provide a full
refund. If your shipment is not registered, Union28 is not responsible for
your shipment once it leaves the U.S.A - though shipping information will
be provided at time of shipment.
To register your international shipment, please contact Union28 at
firstname.lastname@example.org or 281-978-5481 or simply make an additional
payment of $12.50 on our secure payment page at
www.union28.net/payment-page. Enter your name, your order
Invoice# and "please register my international order" into
the text fields.
SYSTEM UPDATES - SHIPPING RATES:
From time to time the United States Postal Service puts new shipping rates into effect. When this happens, Union28 will temporarily switch to $5 Flat Rate Priority Shipping on all orders, regardless of weight, until we are able to update our system with the new rates. During this time, our shipping policy remains the same except for the changes described above. Once our system is updated after a U.S.P.S. rate change, our normal shipping options will be reinstated and will reflect any applicable rate changes. This change can happen at any time and may not be announced by Union28.